> ## Documentation Index > Fetch the complete documentation index at: https://getsoda.app/docs/llms.txt > Use this file to discover all available pages before exploring further. # What is Soda? > Soda is the memory layer for customer-facing teams. Learn how it keeps the context of every customer relationship across your calls and email. Soda memory for managing customer relationships Soda is the memory layer that gives customer-facing teams the context they need to build stronger relationships and retain more customers. It runs in the background, capturing context across conversations to build living profiles for every customer, prospect, and account. Profiles update as your team works, every detail is traceable to its source, and the whole account team works from one shared picture. Every conversation is an opportunity to learn. When you're in back-to-back meetings, though, there's no time to stop and write it all down, and a lot of important context gets forgotten. Soda is built for people who know that strong relationships are how you win and keep customers, and who want every one of those conversations to count. ## It works in the background We didn't want to build yet another tool that asks you to take time out of your busy day to keep it updated. So Soda gets on with things by itself. You don't press record, open anything, or fill anything in. When a call starts, Soda is already paying attention. When an email thread moves on, it's already caught up. [Learn more about Soda's philosophy](https://getsoda.app/philosophy). It's designed to feel like part of your Mac. It's there when you want it, and out of the way when you don't. ## How Soda works Soda uses your existing conversations with each customer, on calls and over email, and treats them as one. It knows who's speaking, so action items land on the right person. It follows the whole conversation, including everything that happens after the meeting, so it picks up the nuance that one call or one message would miss. That's how Soda gets to know people. It learns what each person cares about, how they see things, and where they stand, along with what was agreed and what happens next. All of it goes onto a living profile for each person and company. When something changes, like a new job title or a new stakeholder, the profile changes with it. See [how Soda keeps a profile up to date](/docs/memory/how-profiles-stay-up-to-date). The more you work with someone, the more Soda knows about them. Every customer profile stays up to date, whether it's built on one conversation or hundreds. It keeps getting more useful as your relationships grow. How Soda's Memory Works 1 ## What you get * Every contact and company gets a living profile, with everything Soda has learned in one place. Click any detail to see where it came from. * Tap ⌘ twice (⌘⌘) from anywhere and ask about anyone you've spoken to or emailed. * Share a contact, a company, or a single conversation with a colleague, so whoever picks up the account starts with the full history. * Soda writes up every meeting with a summary, decisions, key moments, and action items, without you taking a note. * After a meeting, Soda drafts the follow-up email in your own writing style. Search Soda's Memory From Anywhere On The Desktop ## What Soda never does No bot joins your meetings, and nobody else on the call can see Soda. Your call audio is transcribed on your Mac and then discarded. It's never uploaded, and no recordings are kept. Soda never sends an email for you. Follow-ups wait in your drafts until you approve them. What Soda learns is private to you until you choose to share it. You decide what your team sees. The full detail is in [What Soda captures, and what it never does](/docs/privacy/what-soda-captures). ## What you need Soda runs on a Mac with macOS Sonoma 14.6 or later. You sign in with your work email on Google or Microsoft, because Soda is built for teams. Signing in brings your calendar with it, and [connecting Gmail or Outlook](/docs/integrations/gmail-and-outlook) lets Soda follow your conversations the whole way through. Soda also needs a few macOS permissions so it can hear your calls and tell who's speaking. See [Grant Soda the permissions it needs](/docs/getting-started/permissions). ## Next steps Get Soda on your Mac and sign in with your work email. For admins bringing a whole team onto Soda. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.