> ## Documentation Index
> Fetch the complete documentation index at: https://getsoda.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Exclude people and domains
> For the people Soda shouldn't remember.
Not everyone you talk to at work belongs in your memory: i.e. that friend you email from your work address. Soda is built to remember the people you work with, so it needs you to tell it who to leave out.
Add someone to your exclusion list, and Soda stops learning about them. It won't build them a profile, and a conversation with only excluded people in it isn't saved at all.
## Add someone to your exclusion list
Go to **Settings** > **Preferences** and scroll to **Contact Settings**.
Use a full email address for one person, or a domain for everyone at a company.
The entry is added to your list and saved straight away.
You can exclude based on a specific email address i.e. [john@acme.com](mailto:john@acme.com) or an entire domain '@acme.com'
For a friend on a personal address, add their full email address. Adding a domain like gmail.com would exclude everyone who uses Gmail.
## Leave out your colleagues
Soda remembers your colleagues as well as your customers, so what your manager asked for in your last one-to-one is there when you need it. If you'd rather not keep your memory for your colleagues, turn on **Exclude team members**.
With it on, Soda doesn't create profiles for people in your workspace, and a meeting or email thread with only colleagues in it isn't saved.
**Exclude team members** is off by default, so Soda builds profiles for your colleagues until you turn it on.
## What happens to a conversation with excluded people
It depends on who else was in it. Soda looks at everyone apart from you.
| Who else was in it | Saved? | What Soda does |
| - | - | - |
| Only excluded people | No | It never becomes a memory. |
| Excluded people and people who aren't | Yes | It learns about everyone except the excluded people. |
| Only colleagues, with **Exclude team members** on | No | It treats them the same as excluded people. |
### Everyone else is excluded
If everyone in a conversation is on your exclusion list, Soda doesn't keep it. It doesn't become a memory, and nobody in it gets a profile.
For an email thread, that means everyone else who wrote in it is excluded.
### Only some are excluded
If at least one person in the conversation **isn't** excluded, Soda keeps it:
* It writes it up, and updates the profiles of everyone who isn't excluded.
* It learns nothing about the excluded people, and doesn't create profiles for them.
* Excluded people can still be named in the write-up, or given an action item. That's deliberate. What they said or promised can matter to the people you do want to remember.
For email, only people who wrote in the thread count. Someone who was only copied in doesn't keep a thread.
## How excluded people look
Where Soda shows who's in a meeting, like **Upcoming meetings** or your **Inbox**, an excluded person appears greyed out. Hover over them and you'll see "This contact is in the exclusion list", with a pointer to **Settings** > **Preferences**.
## The workspace exclusion list
Admins can create an exclusion list for the entire wrkspace. Go to **Settings** > **Workspace** > **General**, and add them to **Workspace Exclusion List** under **Contact Settings**. It works the same way as your own list, for everyone in the workspace.
See [how to set up Soda for your team](/docs/getting-started/set-up-your-team).
## Excluding someone Soda already knows
Excluding someone doesn't delete what Soda already knew about them. Say you add your accountant after a few calls, and Soda has already built them a profile. Their profile and details stay, but nothing new is added.
Changed your mind? Click the × on their entry in **Exclusion List**. They come back with everything Soda knew about them.
To remove a past conversation, delete that memory. See [how to delete a memory](/docs/memory/your-memories).
## Which control to use
| If | Do this |
| - | - |
| One conversation shouldn't be kept | [Delete that memory](/docs/memory/your-memories) |
| One detail on a profile is wrong | [Correct the detail](/docs/memory/when-soda-gets-it-wrong) |
| You never want Soda learning about someone | [Add them to your exclusion list](#add-someone-to-your-exclusion-list) |
| You never want Soda listening in a call app | [Turn that app off](/docs/calls/choose-platforms) |
## Next steps
Find, open, and delete the calls and emails Soda has learned from.
Check where a detail came from, and fix it.
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