> ## Documentation Index
> Fetch the complete documentation index at: https://getsoda.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# A call wasn't captured

First, check whether Soda is still working on it. Open **Memories**. If the call shows **Transcribing**, **Processing**, or **Summarising**, it's on its way.

If it isn't there, the call can't be recovered. Work through the causes below so your next call is captured.

## Soda was not running when the call started

**How to tell:** you'd quit Soda, or opened it after the call began.

Open Soda before you join. Mid-call, mute and unmute your microphone, and Soda captures the call from then on.

## An unsupported meeting app

**How to tell:** the call was on your phone, or in an app that isn't on the list. See [Meeting apps Soda works with](/docs/calls/supported-meeting-apps).

## The app is switched off

**How to tell:** the app's switch is off in **Settings** > **Privacy**. See [Choose which apps Soda listens to](/docs/calls/choose-platforms).

## Soda was paused

**How to tell:** you clicked the **Soda** tile in the bottom-left corner, then the sound wave, and didn't resume. See [Pause Soda during a call](/docs/calls/pause-soda).

## It was a short call

**How to tell:** the call was shorter than your **Ignore calls shorter than** setting, which starts at 3 minutes. Either **Ask me before ignoring short calls** was off, or you didn't answer **Keep this memory?** within 10 minutes. See [Short calls](/docs/calls/short-calls-and-language#short-calls).

## A Mac permission is off

**How to tell:** when you open Soda, it takes you back to a permission screen. If it hasn't asked, quit and reopen Soda so it can check. See [Permissions](/docs/getting-started/permissions).

## Browser access is off

**How to tell:** the call was in your browser, and you didn't allow Soda access to that browser. See [browser access](/docs/getting-started/permissions#later-browser-access).

Still stuck? [Contact support](/docs/troubleshooting/contact-support).


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