Check where it came from
Right-click the detail, and Soda shows you:- whether it came from a call or an email, or was added by you
- the exact words it came from, and the date
- a link to open that call or email
- any earlier values, each with the date it changed
Fix it
Correct a detail
1
Open the profile
Open the person or company from Contacts.
2
Click the pencil icon to edit the notepad
It’s at the top right of the notepad, and turns on editing.
3
Type over the detail
Change it, or delete it.
Go back to an earlier value
Sometimes the old value was the right one. Say a passing remark changed someone’s job title, and the title they had before is still correct. Right-click the detail, then click the earlier value in its history to make it current again. It counts as your edit, so it stays.Fix a write-up
Every call and email has its own write-up in Memories. Open it, click the pencil icon, and change whatever is wrong: a misheard name, a figure, or a point credited to the wrong person. Your changes stay. A write-up is its own record. If the same mistake reached someone’s profile, correct it there too.Update contact details
Aliases, on a person’s profile, lists the other ways they’re known: their email address, phone number, LinkedIn, or another name they go by. Soda uses these to recognise who’s who. Edit a row or add a new one, and it saves when you click away.Remove a whole memory
Sometimes a whole conversation doesn’t belong in your memory, like a personal call. Delete it from Memories. The details it already added to profiles stay, so correct any you don’t want. Deleted memories can’t be restored. See how to delete a memory.Stop Soda learning about someone
Some people shouldn’t be in your memory at all: your lawyer, for example, or a friend you email from work. Add their email address or their whole domain to your exclusion list, and Soda stops learning about them. What it already knew is hidden, not deleted. See how to exclude people and domains.Read every follow-up before you send it
Follow-ups are drafted from the conversation, so a misheard name or number can end up in the email too. Every follow-up waits in your drafts until you approve it. Read it through, fix anything that’s off, and then send it.Why it happens
Soda only heard you
Soda only heard you
If a write-up has only your side of the call, Soda missed what everyone else said, so their profiles miss it too. This is usually down to a Mac permission. See Soda only heard me, not the other person.
Two people with the same name
Two people with the same name
Soda tells people apart by where they work and who they know. When two people share a name and there’s little else to go on, a detail can land on the wrong one. Correct it or remove it on the wrong profile, as above. When you ask about either of them with ⌘⌘, tag the right person with @, so Soda knows exactly who you mean. See search with ⌘⌘.
A name Soda couldn't catch
A name Soda couldn't catch
Soda only builds a profile for someone it can name. If a name was lost to a bad line, or someone was only ever “their CTO”, what they said stays in the write-up but doesn’t reach a profile. Correct the name in the write-up, and add anything important to their profile yourself. If they join calls under a different name, add it to their Aliases.
Next steps
How profiles stay up to date
What changes on its own, and what Soda keeps in history.
Your memories
Find, open, and delete the calls and emails Soda learned from.